Understand age checks, chat permissions, and microphone issues. Choose the exact problem below; each guide gives a short answer, an ordered check, and an official source.
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Start with the wording on your Roblox screen or receipt. Account, billing, and creator issues have different owners.
All chat & age checks guides
Chat & age checksRoblox Facial Age Check: How It Works and What It ChangesRoblox uses a facial age estimation flow to place eligible users in an age group for certain features. Start it only from the official Account info screen and review the privacy notice there.Read guide ↗Chat & age checksRoblox Age Check Failed: Camera and Account TroubleshootingA failed selfie flow can come from camera access, lighting, unsupported devices, or a review result. Use the message Roblox shows to choose the next step.Read guide ↗Chat & age checksEnable Roblox Voice Chat: Age Check and SettingsVoice chat availability depends on Roblox's current age-check, account, region, and parent settings. Check those requirements before troubleshooting a microphone.Read guide ↗Chat & age checksRoblox Microphone Icon Missing or Muted: Quick ChecksThe microphone icon can be absent when voice is unavailable for the account or experience; a visible icon may simply be muted or denied device access.Read guide ↗Chat & age checksWhy Roblox Chat Shows #### Instead of WordsRoblox filters chat to protect users and enforce its rules. Hash marks may reflect the message, account age, context, or current filtering behavior.Read guide ↗Chat & age checksRoblox Trusted Friends: Eligibility and Safety SettingsTrusted friends are tied to Roblox's age-check and communication rules. Check the current feature requirements before accepting or adding someone.Read guide ↗Chat & age checksChange a Roblox Birthday After an Age CheckRoblox's birthday correction route depends on the account's age and verification result. Use Account info and its official correction options rather than making a second account.Read guide ↗Chat & age checksRoblox Voice Chat Not Working: Eligibility vs. MicrophoneFirst decide whether the account lacks voice access or the device can't capture sound. The fixes are different.Read guide ↗Chat & age checksRoblox Chat Not Showing: Age, Parent, and Experience ChecksMissing chat can be a permission issue, an age-check requirement, or an experience setting. Compare the same account across experiences before changing device settings.Read guide ↗Chat & age checksRoblox Chat Age Check Requirements: What to ReviewRoblox now ties several chat features to an age check and age group; a linked parent can also restrict access. Check the exact feature rather than assuming one global chat switch.Read guide ↗
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Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.