Trusted friends are tied to Roblox's age-check and communication rules. Check the current feature requirements before accepting or adding someone.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Open the official trusted-friends or communication settings and read what age group and relationship checks are required.
- 2
Review who the account is already connected to. For a child, discuss the person and any parent control that applies.
- 3
Use Roblox's own add and remove controls, then confirm the relationship and chat access shown on both accounts.
One important limit
A friend label is not proof that a stranger is safe to share personal details with.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.