Roblox now ties several chat features to an age check and age group; a linked parent can also restrict access. Check the exact feature rather than assuming one global chat switch.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Open Account info to see whether the age group is checked and what verification options are offered.
- 2
In Communication, distinguish experience chat, direct chat, voice, and trusted-friend features. Read any parent consent prompt.
- 3
If a setting is unavailable, use Roblox's age and parental controls guidance for that feature.
One important limit
Never use someone else's face or ID to unlock chat.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.