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INDEPENDENT ROBLOX HELP

Find the problem.
Know your next step.

Account locked? Charge unclear? Child's chat missing? Start with the issue you can see and follow a route backed by official help.

We never ask for your Roblox password, code, or card number.

BROWSE BY ISSUE

Where do you need help?

See every guide ↗

Account recovery

Find the right recovery route without sharing credentials.

Robux & billing

Sort charges, missing purchases, and refund channels.

Parental controls

Set up a linked parent account and review the controls that matter.

Chat & age checks

Understand age checks, chat permissions, and microphone issues.

Error codes

Start with the actual error message and test the simplest cause first.

Gift cards & memberships

Redeem credit and manage recurring subscriptions.

Install & performance

Install safely and troubleshoot device or network issues.

Account security

Protect access and spot common scams.

Appeals & bans

Find the right review route for a platform action or game ban.

Getting started

Sort out usernames and the first account settings.

Avatar & items

Track down purchases and understand where an item should appear.

Roblox Studio

Get the official creator tools and fix first-run problems.

CHOOSE A ROUTE

Four tools for a faster start

Roblox Error Code Checker

Choose the code shown on your screen to see what it means and which check to try first.

Roblox Refund Route Finder

Select the merchant on the receipt and the problem type to find the official request channel.

Roblox Parent Settings Guide by Age

Choose an age group to review the controls and age checks a linked parent should verify.

Roblox Account Recovery Route Finder

Choose the recovery method you still control to find the next official account step.

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COMMON QUESTIONS

Start with these guides

Account recoveryRoblox Password Reset: Email and Phone StepsYou can't view an old Roblox password. Use the account recovery page with an email or phone number already attached to the account, then set a new password.Read guide ↗Robux & billingRoblox Refund Request: Find the Correct Payment ProviderThe receipt determines the refund channel. Roblox reviews some direct charges; Apple, Microsoft, consoles, and other stores may require their own refund processes.Read guide ↗Parental controlsLink a Parent Account to a Child's Roblox AccountRoblox parental controls are managed through a linked parent account. The adult must complete Roblox's verification and the child's link request through official account screens.Read guide ↗Chat & age checksRoblox Facial Age Check: How It Works and What It ChangesRoblox uses a facial age estimation flow to place eligible users in an age group for certain features. Start it only from the official Account info screen and review the privacy notice there.Read guide ↗Error codesRoblox Error Code 277: Lost Connection to the ServerError 277 means the game connection was lost. Start with Roblox service status and your network, then compare another experience before reinstalling.Read guide ↗Gift cards & membershipsRedeem a Roblox Gift Card: Browser Steps and CreditUse Roblox's official redemption page in a browser while signed in to the intended account. A card may add Roblox Credit rather than Robux directly.Read guide ↗

Independent and practical

BloxHelp explains what to check and where to go. Roblox or the payment provider makes account, refund, age-check, and moderation decisions. We link to the original guidance so you can verify a step before acting.

How we review guides ↗