Error 277 means the game connection was lost. Start with Roblox service status and your network, then compare another experience before reinstalling.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Check status.roblox.com for an incident. If there is one, wait and retry rather than changing device settings.
- 2
Try a different Roblox experience and another network if possible. Restart the router and device when your connection is unstable.
- 3
If only one device fails, update Roblox and review firewall or security software without disabling protection permanently.
One important limit
Error 277 alone cannot tell whether the problem is Roblox, your ISP, or one experience.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.