Error 267 usually refers to an experience-level kick or ban, which the experience creator manages. Check whether other games still work.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Read the on-screen reason and note the experience name. Test another game with the same account.
- 2
Find the experience creator's official rules and contact method for an appeal if one exists.
- 3
If Roblox also shows an account-wide moderation notice, use the platform appeal route for that separate action.
One important limit
Paying a third party cannot remove a creator-issued ban or Roblox moderation.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.