A failed selfie flow can come from camera access, lighting, unsupported devices, or a review result. Use the message Roblox shows to choose the next step.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Start again from Settings and Account info on a supported device. Confirm camera permission and a stable connection.
- 2
Follow Roblox's image instructions in even lighting. Don't use another person's face or altered images.
- 3
If the result is an incorrect age group, read Roblox's official correction options. For a technical error, record the wording and contact support.
One important limit
Repeated attempts do not guarantee a different age decision; never submit someone else's ID.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.