Roblox filters chat to protect users and enforce its rules. Hash marks may reflect the message, account age, context, or current filtering behavior.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Try a simple, non-sensitive message without personal information. Check whether the problem occurs in one experience or all of them.
- 2
Review the child's communication settings, age-check status, and the experience's own chat permissions.
- 3
If ordinary messages are consistently blocked, capture the harmless example and use Roblox's official support route.
One important limit
Avoid using spacing tricks or alternate characters to evade a safety filter.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.