My Transactions can help you separate a Robux purchase from spending Robux on an item. A store receipt remains important for cash charges.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Open the signed-in account's Robux balance and My Transactions. Select the relevant transaction type and date range.
- 2
Match an item name and price to the actual Roblox username. Check the Apple, Google, card, or gift-card receipt separately for the cash purchase.
- 3
Save the item link, transaction date, and provider order number for a support request if the records don't line up.
One important limit
A pending card authorization may not appear as a completed Roblox purchase.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.