Roblox generally does not refund Robux just because you deleted or disliked an item. Check whether the issue is a mistaken purchase, missing delivery, or a moderated item before requesting help.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Find the exact item and purchase in My Transactions. Check the item page and inventory to rule out an account or category mix-up.
- 2
If the item never arrived or is broken, collect its link and order details and use the official support route.
- 3
If Roblox moderated the item, read the notice and its current eligibility instructions; don't assume every removed item is compensated.
One important limit
Avoid repurchasing the item while its delivery or moderation status is unresolved.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.