Secure the payment account, identify the merchant, and report the unauthorized charge through the correct provider. Roblox asks customers to contact support before disputing applicable direct charges.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
List each transaction date, amount, merchant, and Roblox username if known. Don't send complete card details.
- 2
For direct card, PayPal, or Google Play charges, follow Roblox's current support instructions. For Apple or console store charges, use that store's refund process.
- 3
Set a purchase password or store restriction and review linked Roblox spending controls after the urgent case is filed.
One important limit
A chargeback can affect Roblox's ability to issue a direct refund and may affect associated accounts; read the official notice first.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.