If you have no working email on the account, try its attached phone number or a still-available sign-in method. Otherwise, Roblox Support must review ownership; recovery isn't guaranteed.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Check whether a phone number, passkey, recovery code, or signed-in device still works. Don't log out of the last working device before checking settings.
- 2
Write down the exact username and any original purchase receipts or account creation details you still have. Keep full card numbers and passwords private.
- 3
Use the official support form, explain which access methods are unavailable, and follow only the evidence request Roblox sends back.
One important limit
Paid recovery services cannot bypass Roblox's ownership review.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.