Secure the device and email first, then reset the Roblox password and end unfamiliar sessions. If the attacker changed recovery details, contact Roblox Support with ownership evidence.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Remove suspicious extensions or downloads and run a trusted device security check. Change the email account password if it may be compromised.
- 2
Use Roblox's official reset flow on a clean device. Once signed in, review sessions, contact information, and two-step settings.
- 3
Document the username, suspicious changes, and any missing items for Roblox Support. Keep original receipts available if ownership is questioned.
One important limit
Restoring account access or lost items is subject to Roblox review; neither outcome is guaranteed.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.