Use the official support form and explain the exact account or billing problem. A clear username, timeline, and relevant receipt help Roblox route the case.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Choose the category that matches the problem on roblox.com/support. For a lost account, state which recovery methods you tried and what failed.
- 2
For a charge, identify the payment provider, transaction dates and amounts, and order reference. For a technical issue, include the device and exact error.
- 3
Submit once, keep the case response, and reply through the same official thread if Roblox asks for more evidence.
One important limit
Never put a password, one-time code, full card number, or recovery code in a ticket.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.