Error 279 or ID 17 indicates a connection to the experience failed. Check Roblox status and the local network before making firewall changes.
Before you start
Use the official Roblox account and keep passwords, one-time codes, gift-card PINs, and full payment details off third-party sites.
What to check, in order
- 1
Try another experience and check official service status. A one-game failure may be specific to that server.
- 2
Restart Roblox and your network equipment. Compare Wi-Fi with another connection if available.
- 3
Update Roblox and review browser, firewall, or antivirus restrictions using Roblox's official connection guidance.
One important limit
Do not disable all security software as a permanent fix.
Continue on an official screen
Use the linked Roblox or payment-provider page to confirm the current options. If you contact support, describe what happened and the checks you have already tried.
Official sources and scope
Reviewed on November 3, 2026. Roblox features can vary by account, age, region, platform, and current policy. Follow the linked official screen when it differs from this guide.